Contact Support

We’re here to help you get the most out of InvestSync. If you have questions, encounter issues, or need assistance, our support team is ready to help.

Support Options

Email Support

For general inquiries and non-urgent issues:

Priority Support

Premium and Enterprise customers receive priority support:

Technical Support

For technical issues and troubleshooting:

Business Hours

Our support team is available during the following hours:

  • Monday to Friday: 9:00 AM - 5:00 PM NZST
  • Weekends and Public Holidays: Limited monitoring for urgent issues

What to Include in Your Support Request

To help us resolve your issue quickly, please include:

  1. Your account email address
  2. Organization name (if applicable)
  3. Detailed description of the issue
  4. Screenshots or screen recordings (if relevant)
  5. Steps to reproduce the problem
  6. Any error messages you’ve encountered

Self-Service Resources

Before contacting support, you might find answers in these resources:

Feature Requests

We love hearing your ideas for improving InvestSync:

  1. Submit feature requests through our feedback portal
  2. Vote on existing feature requests
  3. Discuss ideas with our community

Security Issues

If you discover a security vulnerability:

For account-specific issues like billing questions or account changes, please ensure you’re contacting us from your registered email address for security purposes.

Contact Support

We’re here to help you get the most out of InvestSync. If you have questions, encounter issues, or need assistance, our support team is ready to help.

Support Options

Email Support

For general inquiries and non-urgent issues:

Priority Support

Premium and Enterprise customers receive priority support:

Technical Support

For technical issues and troubleshooting:

Business Hours

Our support team is available during the following hours:

  • Monday to Friday: 9:00 AM - 5:00 PM NZST
  • Weekends and Public Holidays: Limited monitoring for urgent issues

What to Include in Your Support Request

To help us resolve your issue quickly, please include:

  1. Your account email address
  2. Organization name (if applicable)
  3. Detailed description of the issue
  4. Screenshots or screen recordings (if relevant)
  5. Steps to reproduce the problem
  6. Any error messages you’ve encountered

Self-Service Resources

Before contacting support, you might find answers in these resources:

Feature Requests

We love hearing your ideas for improving InvestSync:

  1. Submit feature requests through our feedback portal
  2. Vote on existing feature requests
  3. Discuss ideas with our community

Security Issues

If you discover a security vulnerability:

For account-specific issues like billing questions or account changes, please ensure you’re contacting us from your registered email address for security purposes.