Assistant

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Overview

The Assistant helps you ask questions about an organisation’s portfolio in plain English. It is useful for quick checks, meeting preparation, and turning portfolio information into a short summary. Use it to ask about performance, exposures, investment activity, allocation, and recent movements.

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Before you start

Check that you are in the right organisation. Include the period or topic in your question when timing matters. The Assistant keeps each conversation tied to one organisation. It does not combine information from another organisation, even if you can access several organisations in InvestSync.

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How organisation information is used

For organisation questions, the Assistant can review:

• The latest recorded portfolio values, holdings, allocation, and currency exposure.
• Daily values and investment activity for the period you ask about.
• Purchases, sales, income, fees, repayments, and other recorded transactions.
• The organisation’s reporting currency, timezone, risk setting, active goals, allocation plan, and benchmarks where these have been recorded.

The answer should state the date or period it used and the reporting currency. A missing valuation is not treated as a zero balance. The Assistant can also check current organisation and entity reference documents when you ask about investment policy, permitted markets, constitutions, shareholder agreements, tax records, or board templates. Source links appear with the answer so you can review the original document. Only reference documents you have permission to read are available to the Assistant. If no relevant reference is found, the Assistant says so rather than treating the action as approved. When information is incomplete, the Assistant avoids presenting an organisation-wide return as dependable. Choose Review portfolio data in the portfolio panel to open Data audit for the same dates and repair the affected investments. For a very large portfolio or a long reporting period, opening and closing totals still use the relevant recorded value for every investment, while intermediate chart points and the holdings list may be shortened to keep the answer manageable. A shortened top-holdings list is a display choice and does not mean the portfolio data is incomplete. If an investment has no safe opening value, or a transaction was entered or changed after its related valuation, the return stays unavailable instead of being estimated. Open Data audit to refresh the affected investments, then ask the question again. Listed and private investments can be updated on different schedules. An older private valuation may still be the latest recorded figure, so check its as at date rather than assuming it is current market data. When holdings use different valuation dates, the portfolio panel shows the oldest and newest dates in the set.

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Basic and advanced use

• Basic use: ask for a short summary of performance, allocation, or recent movements.
• Advanced use: ask focused questions before a meeting, then check the figures in dashboards, reports, documents, or transactions.

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Use the web Assistant

Open Assistant from the organisation you want to review. The organisation name in the current workspace determines which records the Assistant can use. A new conversation opens with an organisation-specific welcome and a short guide to what the Assistant can do, grouped into three areas:

• Portfolio and records — questions answered from your recorded holdings, valuations, transactions, and objectives, such as a portfolio overview, this month’s performance, income received this quarter, or drift against your allocation targets.
• Market research — questions about listed markets, such as screening for high-dividend stocks, comparing two holdings, converting a currency, or reviewing news and upcoming events.
• Reports and exports — requests that produce something you can download, such as a chart of portfolio value, a client update, a board paper, or a transaction export to Excel.

Choose any suggestion to send it as your first question, or write your own question in the field at the bottom of the screen. Your first question appears in the conversation immediately while the Assistant prepares its response, and the conversation is saved automatically. The chat history panel lets you:

• Start a New conversation without deleting earlier work.
• Search saved conversations by title.
• Rename a conversation so it is easier to find later.
• Open conversations that teammates have shared with you.
• Delete a conversation and all of its messages when it is no longer needed.

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Share and organise a conversation

After the first response has been saved, use the conversation actions at the top of the Assistant to share or organise it. Select Share to choose people in the current organisation. You can add a short message, send an in-app notification, send an email, and copy the secure conversation link. Copied links use a short conversation reference so they are easier to recognise and share. Only the people you select can open that link. Return to Share and untick someone to remove their access. A conversation shared with you is read-only. You can review its questions and answers, and you can save your own Planning Workspace discussion from it, but only the owner can continue the conversation, rename it, attach it to an investment, or change who can open it. Select Save to Planning Workspace to copy the readable questions and answers into a workspace discussion. Give the discussion a clear title, choose an investment when the conversation is about one, and choose whether the discussion should be private. Interactive result panels and uploaded files are not copied, so check the new discussion before using it for a meeting or client update. Select Attach to investment to connect the saved conversation to one investment. The investment name then appears with the conversation in chat history. Changing or removing the attachment does not alter the conversation. Saved conversations load before the question field becomes available. This prevents a new question from being added to an incomplete copy of the conversation. If the history cannot be loaded, select Try again. Your draft stays in the question field. While an answer is arriving, the conversation follows the latest text and tool results only while you remain at the bottom. Large result panels appear without a long animated scroll between them. Scroll upwards whenever you want to review an earlier figure; the Assistant will not pull you back down. Select Latest message to return to the live answer. Type @ followed by a company code to find a listed instrument. Choosing a result adds it to your draft, so you can finish the question before sending it. Portfolio, transaction, news, organisation details, currency, stock, comparison, and chart results can appear as full-width panels within an answer. The organisation details panel summarises recorded goals, allocation targets, benchmarks, and upcoming commitments when they are relevant. Financial panels show their period and reporting currency. Portfolio panels also show the latest recorded valuation date and provide a direct link to review the underlying portfolio data. If only the largest holdings are displayed, the panel states how many are shown without treating the rest as missing. The Assistant can use the organisation’s complete investment registry, including active, closed, and written-off investments. Portfolio reviews include every valued holding, and transaction reviews include activity for every matching investment. For performance, long on-screen tables initially show 50 rows; select Show all holdings or Show all investments to reveal the remaining rows. This display choice does not limit the information available to the Assistant. Rich result panels open in full when they are prepared. Select a panel heading to collapse it and make more room for the surrounding conversation. Select the heading again to expand the figures and detail. Transaction panels distinguish complete realised-gain figures from known subtotals. If one or more disposal gains have not been recorded, the panel labels the subtotal and explains what is missing instead of treating the missing amount as zero. It also states when the investment breakdown or recent transaction list has been shortened. Charts include a View chart values option. Use this when you need exact figures or prefer a table.

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What to ask

Useful prompts include:

• “Summarise portfolio performance for the current quarter.”
• “How did we go this week?”
• “What are the largest holdings?”
• “Which currencies is the portfolio exposed to?”
• “What changed recently?”
• “Show me the main contributors to movement.”
• “Find high-dividend stocks I can shortlist for research.”
• “Export all transactions for the last 90 days to Excel.”
• “Research our international equities and put the findings and source links in Excel.”
• “Build a three-scenario forecast model for ASML in Excel.”
• “What should I review before the investment meeting?”
• “Does our investment policy allow ASX shares?”

Keep questions specific when you need a focused answer. Include the period, entity, category, or topic where relevant. On iPhone and iPad, you can also select Ask Assistant while viewing an investment, a transaction, or the Daily returns report. InvestSync prepares a question using the organisation, item, and period already on screen, which you can review or change before sending. When Hide balances is on, the prepared question leaves out the displayed dollar amount.

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Review the answer

Assistant answers should be treated as a working summary. Before sending information to clients, trustees, committees, or external advisers, check the underlying dashboard, reports, documents, or transactions. When the Assistant prepares a Word document, use Download .docx to save the file. The button shows Writing document… while the file is being prepared, including when another document is just ahead of yours. The document includes a branded title page area, report details, a summary, and the sections the Assistant prepared. Where useful, it can also include charts for trends, allocation, scenarios, or portfolio impact. Final documents leave out the Assistant’s follow-up questions and use plain descriptions for source records. Review the figures, dates, assumptions, and wording before sharing it outside your organisation. On the web, when you ask for an Excel workbook, use Download .xlsx on the spreadsheet panel. Workbooks use InvestSync colours, readable financial number formats, filtered Excel tables, frozen headings, and a clear cover or summary sheet. Downloads are prepared so Excel can keep the workbook’s sheets, formula notes, and charts intact when the file opens. Transaction exports load every matching transaction for the organisation and period when you download the file, even though those rows are not placed into the conversation. The Assistant can add charts when a trend, ranking, comparison, allocation, or scenario is easier to understand visually. It can also build pivot summary tables to group a source sheet by investment, transaction type, currency, custodian, or another recorded category. Pivot results use visible Excel formulas so you can trace how each figure was calculated. Research workbooks can include clickable public source links. Forecast and analysis workbooks prioritise Excel formulas over fixed calculated answers. Editable assumptions are kept visible, important formula cells can include plain-English notes, and workbook checks explain what needs review. Each workbook remains a draft: check the period, currency, figures, formulas, assumptions, chart context, pivot fields, and source relevance before relying on it. In the mobile app, longer Assistant answers may be shown with headings, bullet points, numbered steps, links, highlighted snippets, and tables. Tables are arranged into clear rows and columns so figures are easier to compare. Swipe across a wide table to see any columns that do not fit on screen. Use these sections to scan the answer quickly, then open the relevant InvestSync screen to confirm the figures before sharing. When the mobile Assistant checks your portfolio, performance, transactions, organisation settings, listed investments, exchange rates, news, or public sources, the result appears in a labelled panel within the conversation. Tap the panel heading to collapse or expand it. Panels can include key figures, trend charts, allocation or activity breakdowns, holdings, market freshness notices, and links to public sources. The Hide balances setting also hides these panels until you choose to reveal the answer. Prepared Word documents and Excel workbooks are summarised on mobile; open the same conversation on the web when you need to download the file. On iPhone and iPad, answer text appears while it is being prepared. When the answer is complete, the activity indicator stops and the question field becomes available again. For safety, Assistant links are made interactive only when they point to an ordinary public website. Links aimed at your device or a local network are left as plain text. When you ask about a listed company on mobile, the Assistant can look it up directly: it resolves the company name to its ticker, then continues with relevant public web research without asking you to repeat the ticker. It can use the latest available quote, fundamentals such as market capitalisation, P/E ratio, dividend yield and 52-week range, up to two years of price history, recent headlines, and side-by-side comparisons of up to four securities. If part of that data is temporarily unavailable, it may still use what it can retrieve. Check important market figures before making or sharing an investment decision.

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Read a market research card

On the web, a listed-company answer opens in an interactive market research card. Use the period buttons above the chart to review recent or longer-term price movement, then move between Overview, Ratings, Financials, and News when those details are available. The overview shows the latest available price, daily movement, market capitalisation, P/E ratio, dividend yield, volume, and 52-week range. P/E and dividend yield are taken from the latest market quote when they are available. If a company does not publish a meaningful figure, InvestSync shows Unavailable rather than estimating it. During a market-data interruption, a research card or comparison may show Last available market data with the quote’s as at time. This is saved information, not a live update. InvestSync does not show that saved quote’s movement as today’s change; refresh later to request a newer quote. For comparisons, read down each metric row to compare the selected securities on the same basis. Gain and loss colours describe movement only; the InvestSync blue is used for actions and navigation. On mobile, the first Assistant question shows a disclosure explaining that your question, recent conversation, and relevant portfolio context are sent to an AI provider so the answer can be prepared. Continue only if you are comfortable with that use. On mobile, the Assistant decides for itself when a question needs current external information, including web sources and listed-security market data, and shows links to the sources it used — there is no switch to turn on first. You can ask it to research a named company or public topic directly, and a short follow-up such as “Yes, please research it” keeps the subject from your recent question. Open an important source and check its publication date before relying on market, company, economic, or regulatory information. External research terms are limited to public subjects such as a company name, ticker, market, or topic; organisation names, holdings, values, and notes are never sent to external providers. If Hide balances is on in the mobile app, conversation titles, previews, questions, and answers stay concealed. A compact Reveal message row lets you show only the individual message you need after opening a conversation. This is useful in shared spaces, but it does not change what the Assistant can use to prepare the answer. Supported attachments are JPEG, PNG, GIF, WebP, text, CSV, JSON, and Excel files. PDF and Word files are not currently supported. Public web search is unavailable for a question containing an attachment, so information from the file cannot be included in an external search. On the web, you can attach up to five files to one question. Each file can be up to 10 MB, with a combined limit of 20 MB. The Assistant identifies unsupported or oversized files before sending the question. Attachments are used for the current question; attach the source again if you need it reviewed in a later question. Pay particular attention to:

• Date range.
• Reporting currency.
• Filters or entity scope.
• Recently uploaded documents.
• Transactions entered after the period being discussed.

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Start again or delete a conversation

On the web, use New chat when you want to start again for the same organisation. Earlier conversations remain in chat history. This is useful before switching from one task to another, such as moving from a performance question to a reporting-pack question. To remove a saved conversation, open chat history and choose Delete beside its title. On iPhone and iPad, open the conversation menu and choose Delete conversation. Deletion cannot be undone.

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Stop, retry, or continue

Use Stop when you no longer need a response. If the connection is interrupted, the app marks the answer as incomplete instead of presenting it as finished. On the web, InvestSync checks an interrupted answer against the saved server copy. If the server finished the answer, the completed copy replaces the interrupted one automatically. If the server confirms that the answer stopped, InvestSync retries it once. A second interruption still shows Retry response so you stay in control. Questions that used an attachment are not retried automatically because the source file is not retained; attach it again in a new message.

• On the web, choose Regenerate response to run the most recent question again. If a response fails, choose Retry in the error message.
• On iPhone and iPad, use Retry to run the same question again without creating a duplicate turn.
• Use Continue when a complete connection was maintained but the answer reached its response limit.
• If organisation information could not be loaded, retry the question before relying on a general answer.

For organisations with many holdings or valuations, the Assistant allows extra time for the portfolio snapshot to finish loading before reporting that it is unavailable. Some problems cannot be fixed by repeating the same request. In those cases, the mobile app returns the question to the question field and explains whether to edit it, sign in again, check organisation access, or start a new conversation. If too many questions are sent in a short period, InvestSync asks you to wait before retrying. Your question remains available, so you do not need to type it again. If a question used an attachment, Retry, Regenerate, and Continue are not available because the attachment itself is not kept in the conversation. Send a new message and attach the file again from a device that supports uploads. Completed conversations are saved centrally, so the same finished answer is available when you return to the conversation on another device. The mobile app opens a saved conversation at its latest message and loads history in manageable groups. Choose Load more conversations at the end of the history list, or Load earlier messages at the top of a long conversation, when those options appear.

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Assistant v3

Assistant v3 adds saved chat history, web search, attachments, stock research, and document drafts. The Assistant screen shows the organisation in the app header, along with whether web search is on. The history panel lists recent chats so you can return to earlier work without starting again. Use Stock research to look up listed companies, add stock cards, change the review period, and compare selected tickers side by side. This is useful when you want market context before asking the Assistant to explain performance, prepare commentary, or compare investment options. You can also describe the type of listed investment you want to explore, such as “high-dividend stocks”, “value stocks under 20 P/E”, or “lower-volatility large companies”. The Assistant returns a screening table with the available price, daily movement, market capitalisation, P/E ratio, dividend yield, and beta. Tick up to four rows, then select Research selected to compare the candidates or research one company in more depth. Screening results come from a curated listed-market universe and are research candidates rather than recommendations. Check the figures, company announcements, dividend sustainability, and your organisation’s objectives before making an investment decision. Use New chat when you want a fresh thread. Previous v3 chats stay in the history panel so you can return to earlier work, meeting preparation, or report drafting. Assistant v3 uses GPT-5.6 Sol by default for complex review, portfolio reasoning, and client-ready commentary. GPT-5.6 Terra provides a balanced option for everyday work, while GPT-5.6 Luna is best when a faster response is more useful. Switch Web on when you want current market, company, economic, or regulatory context. Switch it off when you only want the Assistant to use organisation information and the current conversation. Web search uses live external sources. If a search cannot be completed, try again later rather than treating the interruption as confirmation that no relevant information exists. You can attach documents when they are useful for the question. The Assistant will use readable content from the attachment where possible and will tell you when something needs to be checked manually. Ask for a draft when you want a reusable note, such as a trustee update, client summary, board paper, or investment meeting memo. Download the draft, then check the figures, dates, and source records before sharing it.

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Good practice

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Portfolio performance questions

When you ask a broad question such as “How did we go this week?”, the Assistant treats it as the current week to date unless you name another period. It will show the dates it used so you can check the answer matches the review period you had in mind. The Assistant may describe three different measures:

• Investment return: the gain or loss for the dates being discussed after allowing for recorded cash flows. If the recorded values or cash flows are incomplete, this may be shown as unavailable.
• Value movement: the change in displayed market value between the start and end of the period.
• Net flows: the recorded money moving into or out of the portfolio during the period.
• Since purchase / unrealised: the current value compared with the cost basis.

These can point in different directions. For example, an investment may rise during the week but still be down compared with its cost basis. Check the label beside the figure before sharing the summary. Sales, capital repayments, and loan repayments can reduce the displayed value of an investment. The Assistant treats those as activity or capital adjustments first, rather than automatically calling them losses. Where this matters, it will separate the value movement from the period gain or loss. When purchases, sales, income, or fees occur during a period, the return percentage allows for when that cash moved. If the opening values or transaction timing are not complete enough for a dependable percentage, the Assistant leaves the percentage unavailable and explains what needs checking. For broader weekly, monthly, quarterly, board, trustee, or client summaries, the Assistant may offer to help turn the answer into a purpose-built report.